How to file a claim
In the unlikely event that you ever need to file a claim on a floor, please make sure that the claims for warranty filed must be made in writing within the warranty coverage period. The original purchase receipt as well as the written job site pre-installation documentation, including Sub-Floor Moisture Records, Claim Form for Hardwood Flooring must accompany all claims. Also please include photographs, if any, of the failed floor.
Claims for warranty can be filed first with the ALSTON INC. authorized Dealers/Retailers where the original purchase was made within 30 days after any defects has been detected. If the retailer is unable to satisfy the claim, please contact ALSTON INC. in writing at:
Customer Service Department (Claim)
13980 Central Avenue
Chino, California 91710
Tel: (909) 287-0668 Fax: (909) 287-0698
ALSTON INC. reserves the right to have samples removed from job site for technical analysis and to have our representative inspect the site to determine the cause of the failure.
You can also download the Claim Form here